A practical, point-by-point guide to every major supervisory issue, this sixth edition contains new discussions of such topics as the ways in which recent environmental trends and innovations affect productivity; the impact of competency guidelines, computer surveillance and expanding employee rights on a supervisory's ability to manage; and recent developments in entrapreneurship, no-fault absenteeism, and "new age" business culture. Other features of this edition include checklists to help readers plan their careers, manage time, and cope with stress.
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